Refunds and cancellations

When a full refund applies

• You cancel before the paid placement starts, or your submission is rejected during review before the placement starts.
• A verified duplicate charge occurs: we refund the duplicate payment.
• A platform fault prevents us from delivering the paid placement at all.
• Confirmed platform faults make your placement unavailable for a cumulative total of more than 24 hours during its seven-day cycle: we refund all payments for that affected cycle, including top-ups.
• A refund is required by applicable law. Nothing here limits your statutory consumer rights.

A full refund includes the applicable taxes actually collected on the refunded orders. Refunds go back to the original payment method.

Cancellation and exceptions after the start

Before a placement starts, use Cancel before start in My placements, or email support. Cancellation withdraws the unstarted placement, invalidates its outstanding checkouts and puts paid orders into the manual refund queue. A delayed payment from an invalidated checkout will also await a full refund; it will not activate a placement. A later resubmission does not reuse payments awaiting refund.

For an active placement, use Stop showing in My placements to stop displaying it. Stopping does not pause or extend the cycle and normally does not qualify for a refund, except for the cases above. Expiry requires no cancellation: there is no automatic renewal or further automatic charge.

Being outbid, a lower position, disappointing impressions, clicks, traffic or sales are not platform non-delivery or a platform outage. We do not offer routine prorated refunds or time extensions. Review rejection of a later edit does not itself cancel or refund an already delivered, approved placement.

How to request a refund

For orders purchased through Waffo, you may also request a refund through the Waffo buyer portal or by contacting Waffo customer support. This policy does not limit Waffo's authority to review and process refunds under its Buyer Terms.

Email ileniamach@gmail.com with your order number, account email and reason. For multiple payments in an affected cycle, include their order numbers. Do not send card numbers, passwords or private keys.

For requests sent to our support team, we commit to responding within 2 business days of receiving the request. Requests are manually reviewed against payment records, approval and activation times, and relevant service incident records. Once approved, we initiate the original-method refund within 5 business days after approval. These are our response and refund-initiation commitments for requests we handle, not a guarantee of when refunded funds will arrive. Actual processing and arrival times depend on the payment channel and bank. These merchant commitments do not set Waffo's own review or processing timelines.

An order marked Awaiting manual refund has not yet been refunded. We update payment records after the payment provider confirms the refund. For Waffo purchases, we initiate the refund through Waffo; its confirmed refund notification synchronizes the order status.

Related policies

See promotion pricing for prices and cycle rules and the Terms of Service for the full service agreement.